The incident has been resolved. All systems are operating normally.
Posted 4 months ago. Sep 06, 2017 - 10:14 HKT
The notification service should back to normal.
We keep monitoring for few more hrs.
Posted 4 months ago. Sep 06, 2017 - 03:18 HKT
We have identified the problem and the API should resume to normal around 6:02 pm UTC 5th Sept.
Our engineers have applied the quick fix, however, the SMS, Email, webhook notifications will be delayed.
Will update again once we have more info.
Posted 4 months ago. Sep 06, 2017 - 02:26 HKT
Since 12:29 pm UTC Sep 5, 2017, the API have been seen with longer than normal response time. About 0.1% of requests to the APIs have been failing unexpectedly with 500 or 400 HTTP status code.
In case you got such error, please simply retry the API call.
We are looking into this matter with the highest urgency and will keep posting updates as soon as we have any. We apologize for any inconvenience this may have caused.