Since 7:30pm HKT Aug 29, 2018, all AfterShip products, including AfterShip web platform, AfterShip API, Returns Center and Postmen have resumed normal performance levels. Nevertheless, we are continuing to identify the root cause of this performance degradation incident and take measures to prevent similar incidents from happening in the future.
Posted Aug 29, 2018 - 07:42 EDT
Update
We are continuing to investigate this issue.
Posted Aug 29, 2018 - 07:14 EDT
Investigating
At 5:53pm HKT on Aug 29, 2018, performance degradation was detected across all AfterShip products, including AfterShip web platform, AfterShip API, Returns Center and Postmen. We take it as the highest priority to identify the cause of the problem and resume normal system performance. We will post any updates on this channel as soon as we have any.
Posted Aug 29, 2018 - 07:14 EDT
This incident affected: API, Public Web Portal, Secure Web Portal, and Couriers Tracking System.